Privacy Policy

1. Who we are

MOTIQ is a New Jersey-based vehicle buying service. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or services.

2. Information we collect

We collect the following types of information:

• Contact information: name, phone number, email address
• Vehicle information: year, make, model, trim, VIN, license plate, mileage
• Location data: ZIP code
• Offer information: Carvana or other competitor offers you share with us
• Communication records: text messages and phone calls related to your inquiry

3. How we use your information

We use your information to:

• Evaluate your vehicle and prepare a purchase offer
• Contact you via phone call or text message to discuss your vehicle
• Schedule vehicle inspections and pickups
• Process payments and handle title transfers
• Send occasional promotional offers if you have opted in to marketing messages
• Comply with legal obligations

4. Text messaging

By providing your phone number and checking the consent box on our form, you consent to receive text messages from MOTIQ. These messages may include:

• Responses to your vehicle inquiry
• Appointment confirmations and reminders
• Follow-up communications about your sale
• Marketing and promotional messages (only if you separately opt in)

Message frequency: Varies based on where you are in the selling process. Typically 1-5 messages per transaction.

Message and data rates: Message and data rates may apply depending on your carrier and plan.

Opt-out: You can opt out of text messages at any time by replying STOP to any message. After opting out, you will receive one final confirmation message and then no further texts.

Help: For assistance, reply HELP to any message or contact us at (732) 395-8864.

5. Cookies and tracking

We use cookies and similar tracking technologies to understand how visitors use our website, improve functionality, and analyze traffic. These may include:

• Essential cookies: required for the website to function properly (e.g., form submission, session management)
• Analytics cookies: help us understand how users interact with our site so we can improve the experience
• Third-party cookies: set by our chat widget and analytics providers to deliver their services

You can control or delete cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website.

6. No sharing of SMS opt-in data

MOTIQ does not share, sell, rent, or otherwise transfer your phone number or SMS opt-in consent data to any third party for marketing purposes. Your mobile information and consent to receive text messages are used solely by MOTIQ to communicate with you about your vehicle inquiry and sale. SMS opt-in data is not shared with affiliates, partners, or any external organizations.

7. How we share your information

We do not sell or rent your personal information to third parties. We may share information with:

• Service providers: payment processors, title transfer services, and towing companies who need the information to complete your vehicle sale
• SMS gateway providers: to deliver text messages to your phone
• Legal authorities: when required by law or to protect our rights

8. Data security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission is completely secure.

9. Data retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Typically, we keep records for 7 years for tax and legal compliance.

10. Your rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Withdraw consent for text messages by replying STOP

To exercise these rights, contact us at (732) 395-8864 or email privacy@motiq.com.

11. Changes to this policy

We may update this Privacy Policy from time to time. We will post any changes on this page with an updated "Last updated" date.

12. Contact us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Phone: (732) 395-8864
Email: privacy@motiq.com